Terms & Conditions
Returns and Exchange
I gladly accept returns (excluding gift vouchers), please contact me within 14 days of delivery and ship items back within 21 days of delivery. Used or damaged items will not be accepted. I do not accept exchanges or cancellations, but please contact us if you have any problems with your order.
Conditions of Returns
Buyers are responsible for return shipping costs. If the item is not returned in its original condition the buyer is responsible for any loss in value.
Customer refunds will be made via your original method of payment and will be processed within 7 days upon receipt of returns; typically payment is often processed much sooner.
Orders delivered in the UK are shipped FREE of Charge and dispatched within 48 hours via Royal Mail 'Signed For' 2nd class delivery service. You may also opt for Express shipping at checkout.
Overseas orders are dispatched via Royal Mail 'International Tracked & Signed' and shipping costs will be charged. Buyers are also responsible for any customs and import taxes that may apply. Cottonwick Candle Co are not responsible for delays due to customs.